Whether you are a beginner, expert, or somewhere in-between, this site will help you understand, build, and use customer journeys.
If you need more help, click here to get in touch with the team!
The Customer Journey is the series of interactions between a customer and a company that occur as the customer pursues a specific goal.*
It's important to remember that journeys:
This insight helps us:
*Source: Forrester
From basic to expert, find the right Customer Journey Training for your needs.
New workshop dates will soon be announced in our Portal! Talk to us if you want to organize a customized intact-team session!
Check out the introductory training on Journey Mapping by Gia Reed, from July 2023.
An extensive database of past customer experience-centered webinars at HP.
Learn about customer experience and how HP can apply it to all parts of the business.
Learn about customer experience and how product managers may apply it.
Additional websites, contacts, and external resources to review and learn from.
Explore the steps of Journey Mapping via this infographic!
Team members, our walking deck & key initiatives, and other resources.
Blogs, vlogs, people, and contacts.
HP’s community of CX learners, innovators, and practitioners.
Summary, definition, components, and variations of Journey Mapping.
Definition, template, and tips for Journey Mapping
Working definitions, examples, and when to use them.
Definitions and examples of all the components of a journey.
Find tools and templates to research, build, document, and use journeys.
Use this Powerpoint template as a way to quickly build out your journey map.
Use this Miro template as a way to quickly build out your journey map.
Description
Use this Email Template to source interview or journey research participants.
Analyzing insights and aligning on, to prioritize what to start innovating against.
Get into the mindset of our satisfied and dissatisfied customers: open and candid feedback leads to improved products.
Measure and analyze customer feedback with this data driven CX platform. Requires prior access, request access here (click +New).
UserTesting is a scalable platform solution for teams to quickly and easily collect customer feedback, conduct studies and source participants.
Contact Gia Reed for more information: Gia.Reed@hp.com
TheyDo is a collaborative workspace for customer journey mapping, service blueprints and journey management.
Contact Gia Reed for more information: Gia.Reed@hp.com
Engage with us for help or browse case studies for inspiration.
If you have any questions, please don't hesitate to contact us through our communication channels.
Interested in working on a project with us? Reach out for help with Journey Mapping and fill out our intake form.
In the works...
Reach out for help with Journey Mapping!
Have a question? Email Us!Have a project? Fill out the Intake Form.
.png)
.png)